Counsellor

AESL is hiring Counsellor for Daltonganj/Palamu

Roles and Responsibilities

• Provide career counseling to students through phone calls, emails, and chat sessions.
• Identify student needs and provide personalized guidance on education options.
• Develop strong relationships with clients to build trust and loyalty.
• Maintain accurate records of student interactions using CRM software.
• Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
• Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.