Asset & Configuration Coordinator

ILMT Tool Expert - 1

Knowledge in installation , configuration and upgrade of ILMT and Bigfix

Deployment,Software,Capacity health check

VM Configuration and Testing

Data Import with Latest logs

BigFix and ILMT Services Check

Installation and upgrade of ILMT Scanners

Upgrading ILMT and BigFix through fixlets

Install and upgrade Disconnected Scanners

Scan, Gather and upload in Disconnected Data Source

ILMT clean up activities

Onboarding Servers to BigFix

Onboarding new users to ILMT and Bigfix

ILMT report scheduling

SAM OPS - 2

• Provide License Management Consultancy and Guidance for good management and maintenance of licenses and contracts.
• Important focus on cost reduction and savings
• Focus on Audit Readiness Activities and participation in external and internal audits.
• Managing/reducing complexity in Licensing Domain Areas
• Managing the noncompliance risk and mitigate in given time.
• Having an efficient process to follow up of the regular and complex changes on license models from our main suppliers.
• Maintaining contract summary and following up updated catalog for main suppliers
• Drive all activities related to Tools Management, including requirements management, collection of the as-is situation, identification of gaps, Market survey, specification of the target situation, definition of the strategy (Central vs regional) and business case.
• Understand the ITAM and SAM Tools maturity and ensure good maturity strategy is in place.
• Strong understanding of the strategic changes happening in the Software License Domain
• Support ITAM Strategy and ensure it is implemented in the accounts with good governance.
• Identification of Software Asset covered by the contract.
• Support the account for the declaration / inventory (data collection, benefit allocation, compliance analysis)
• Consultancy on the products (Software Optimization, Compliance Recommendations, Savings Opportunities)
• Internal governance (Product Management, Support Domain Strategy, Collect Future Needs, Maintain Catalogs)
• Manage declarations and reservations.
• Manage license allocations to group company spread globally based on requirements and global agreement.
• Manage allocation of benefits from global agreement to group company spread globally - come up with transparent allocation models and process documentation, communicate the allocation mechanism, create process for requests handling, handle the allocation requests.
• Forecast future needs - Based on evolution, based on requirement, based on change in policy.
• Manage vendor licensing portals - access, license allocation, download and license keys.
• Act as SPOC for all internal queries related to licensing, Declarations, and allocations.
• Recognize Product/Service Evolutions and keep track - recognize products covered in the agreement.
• Manage product lifecycle, identify out of service products, and make sure entities follow product lifecycle - Communication to entities on lifecycle, ensure domain is updated on the product lifecycle.
• Architect Service Management processes and procedures including:

oPortfolio Management

oInstall/ Move/ Add/ Change (IMAC)

oContract Management

oProcurement

oFinancial Management

oSoftware License Compliance

oSoftware Asset Management

oIntegrations with complimentary systems, such as service management, auto-discovery, and configuration management data base (CMDB)

• Gathering business requirements and translating into technical solutions.
• Develop and deliver ITAM technical training for customers, partners and end users.
• Support business development initiatives and activities.

• Very good knowledge of Software License Management and its processes
• Very good knowledge of existing vendors and tools, be able to conduct market survey on Tools in the domain of Asset Management
• Basic technology skills on different hardware architectures, operating system platforms, IT network and database management systems.
• IT awareness & System capability
• Software License Contracts Management Skills and Benefit Management with Realization
• Knowledge on the IT Asset Management Lifecycle process
• Very Good understanding on the CMDB
• Good understanding on Contract Management
• Understanding of the various GIS Service models / RUs
• Accountable for driving the SLA / KPI Reports of ITAM specified in the contract.
• Thorough knowledge on Software License Management Methods and GAP analysis skills for at least top 10 OEM/Vendors
• Technically should be able to comprehend the licensing terms, license metrics, license accounting, bundles, legacy upgrade products, EOL and EOS products for at least top 10 OEM/Vendors
• Support the Preparation of SLA / KPI Reports for SAM

Accountable for developing and maintaining a complete and detailed SW assets inventory

• Very strong understanding of ISO 19770
• Knowledge of ITAM Lifecycle
• Very good Knowledge on the IT Asset Management Lifecycle process and Software Asset Management processes (ISO 19770)
• Building and maintaining the CMDB
• Ability to generate Software License Reports from Tools
• Good understanding of the ITAM/SAM Tools like MS SCCM, ServiceNow SAM Pro, SNOW, IBM ILMT, ServiceNow SAM pro and BMC Remedy.
• Infer SAM Maturity and steps to be taken to improve the compliance maturity