D365 CRM Administrator

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by womens health care clinicians. More information can be found at www.coopersurgical.com.

Microsoft Dynamics 365 CRM (Sales, Customer Service, and Field Service Modules)
Power Platform Admin Center
Proficiency with customizing and deploying solutions in Microsoft Dynamics
Solid Application Lifecycle Management understanding
Communication skills
Problem Solving skills

Work Environment:
Prolonged sitting in front of a computer

Experience :
3-5 years experience Microsoft Dynamics 365 (Sales, Customer Service, and Field Service Modules)
Power Platform Admin Center Experience
Azure DevOps Experience
PowerBI Experience
SharePoint Experience
Dual Write Experience a plus
Party Model Experience a plus

Education:
Bachelors degree

Responsible for the Admin activities of multiple D365 CRM environments. Triage user issues in EMEA timezone while main development team is offline and hand off tickets aiming for continuous user support.

Job Summary:
Partner with other Developers, Architects, and Business Users to build, package, and deploy custom solutions to D365 CRM. Ensure latest company security protocols are applied to development and production environments. Reporting on system usage across all access points. Develop technical design documentation as continued enhancements are made to the system.

Essential Functions Accountabilities:
This role will be responsible for the maintenance, support, and development of the Microsoft Dynamics 365 platform across multiple environments
Participate in the delivery of minor/major releases
Collaborate with the Development Team to develop and deploy custom solutions to the environment during specific maintenance windows outside of business hours
Collaborate with Business Users to gather requirements and aid in solutioning
Collaborate with IT department to resolve user issues adhering to department policies and procedures
Develop Reporting tools for Tenant and environment status for management review
Create and maintain documentation which may include functional requirements, technical design, test scripts/results, IT procedures