Tech Support/Deployment Specialist

Tech Support/Deployment Specialist

Experience Required: 1-3 Years

We are looking for a Tech Support/Deployment Specialist to join our team, someone who is passionate about technology and thrives in a dynamic, hands-on role. This position involves providing technical support for deployment and QA Validation activities of the installations of our security surveillance systems. The ideal candidate will ensure that our customers receive top-notch configurations and network adaptations, leading to seamless operations.

Key Responsibilities:

- Remotely assist technicians during installations, ensuring customer satisfaction with the completed device setup.

- Configure Region of Interest (ROI) for alarm cameras within the security surveillance software platform.

- Provide walkthroughs for camera placements and validate installation accuracy.

- Handle device deployments remotely, including network configurations such as port forwarding.

- Troubleshoot and resolve basic issues related to camera connectivity, video quality, and remote access.

- Perform prescribed Quality Assurance (QA) processes to ensure a flawless operating environment for installed systems.

- Communicate the status of installations and any pending tasks effectively to all stakeholders.

- Provide customer support by addressing queries and offering technical assistance as required.

What Were Looking For:

- Familiarity with basic Linux commands and basic networking knowledge (Windows, Linux, RDP, etc.).

- Excellent communication skills both written and verbal.

- Previous experience in customer handling with a focus on delivering exceptional service.

- Ability to work collaboratively with remote technicians and ensure customer satisfaction.

Additional Details:

- Shift Timings: Candidates will be required to work in either the evening shift (5:00 PM 2:00 AM) or the early morning shift (4:30 AM – 12:30 PM).

- Weekend Availability: Candidates may be required to work on weekends on a rotational basis (WFH on weekends).

Why Join Us?

This role offers a blend of technical expertise, problem-solving, and customer interaction in a dynamic environment. If you are a tech-savvy individual with a keen eye for detail and a passion for quality, we’d love to hear from you!

Role: Technical Operations (Tech Ops)

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support