Production Support/Consultant Specialist

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will be:

• API Support & Troubleshooting: Provide technical support for API services, ensuring availability, performance, and scalability. Troubleshoot and resolve API-related issues, ensuring minimal disruption to services.
• Monitoring & Performance Analysis: Use AppDynamics, Splunk, and other monitoring tools to analyse and monitor API performance, identify bottlenecks, and suggest optimizations.
• Cloud Infrastructure Support: Collaborate with the cloud infrastructure team to ensure APIs are deployed and running efficiently in cloud environments such as AWS, or Google Cloud.
• DevOps Integration: Work with DevOps teams to automate API deployment processes using CI/CD tools such as Jenkins, GitLab, or Bamboo, ensuring a smooth development-to-production workflow.
• Log Management & Analysis: Leverage Splunk to monitor logs, set up dashboards, and analyse patterns in log data to identify and fix issues in real time.
• Collaborate with Development Teams: Work closely with software developers to understand API designs and help optimize backend services, ensuring alignment with business requirements. Incident Management: Lead the incident management process for API issues, ensuring quick resolution and minimal downtime. Participate in on-call rotations to ensure 24/7 support for critical systems.