MS OFFICE Consultant and Support Expert

Your tasks

• Consultation, provision, and final testing of recommended security, update, and general settings in the R&S environment for Microsoft Office Apps and Office 2019, as well as the documentation of the change for administrators and end users in the form of FAQ pages and manuals. Acceptance and processing of tickets assigned to technical service. Coordination with other interfaces (e.g. Outlook/Teams or Add-ins) that arise during the completion of tasks should be carried out where necessary.
• Some experience in MS Office templates (incl. usage of building blocks, quick parts, )
• Need to support a custom developed add-on called R&S Templates Manager
• Experience in consulting customers on how to implement new requirements / Understand new customer requirements
• In an international environment
• Experience in guiding younger colleagues; especially share knowledge with them
• Experience in MS Office rollout of new versions / features
• Organize rollout waves with internal colleagues
• Inform end users and align with internal service desk
• Manage hyper care phase with fast troubleshooting
• Very good written and spoken communication skills

Your qualifications

• In-depth knowledge of the operation, maintenance, and troubleshooting of Microsoft Office Apps and Office 2019 In-depth knowledge of possible security, update, and general settings in Office 2019 and Microsoft Office Apps In-depth knowledge of the operation, maintenance, and troubleshooting of plugins used in Microsoft Office Apps and Office 2019 In-depth knowledge of creating templates for Microsoft Word, Excel, and PowerPoint A Microsoft Certification would be preferred. Min. 4-5 years in MS Office experience at least 2 years in MS Office consulting

The Rohde & Schwarz technology group is among the trailblazers when it comes to paving the way for a safer and connected world with its leading solutions in test & measurement, technology systems, and networks & cybersecurity. Founded more than 85 years ago, the group is a reliable partner for industry and government customers around the world. Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications. For more than 80 years, company has been developing, producing and marketing a wide range of electronic products. Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly. In India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune. With more than 10 channel partners situated at key industrial locations we serve across the country. Our emphasis is to provide outstanding sales, service and support to our customers. The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold. Rohde & Schwarz India has ISO 9001:2015 certified Quality Management Systems and ISO 17025 NABL Accreditation. The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in pre- and post-sales support and outstanding quality in services viz. Repairs, Calibration, Product support & Project management. Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now. This rating is the highest in its category. Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services. Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products.