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1 Regalix Consultant Job
Consultant - Customer Success Queue.
1-5 years
₹ 3.95 - 4.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Consultant - Customer Success Queue.
Regalix
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth!
Role and :
- Manage large amounts of incoming/outgoing calls, email, and chat queries.
- Develop an amicable customer relationship/experience.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage with existing & prospective customers.
- Meet or exceed targets for all assigned products/projects.
Skills and Competencies:
- Proven customer support experience, preferably in the advertising/digital marketing domain.
- Track record of over-achieving chat/calls handling quota.
- Strong command over written language.
- Strong email/written communication skills & verbal communication.
- Familiarity with CRM(SFDC) systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent typing skills 45 w.p.m & multitasking.
- Good Communication Skills.
- Chat and Phone support experience.
- Basic Digital Marketing Knowledge.
Employment Type: Full Time, Permanent
Functional Areas: Marketing
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People are getting interviews at Regalix through
People are getting interviews through
(based on 31 Regalix interviews)
Job Portal
Referral
Company Website
Walkin
Recruitment Consultant
Campus Placement
34%
19%
6%
6%
6%
3%
26% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Consultant at Regalix are saying
Rating based on 20 Consultant
reviews
Anonymous · Digital Marketing
in Bangalore / Bengaluru
Likes
Good work culture..no micro management
Dislikes
Nothing for now
Read 20 reviewsConsultant salary at Regalix
reported by
169
employees
₹2.3
L/yr - ₹6
L/yr
66%
less
than the average Consultant Salary in India
View more details
What Regalix employees are saying about work life
based on 384 employees
Strict timing
Monday to Friday
No travel
Night Shift
Regalix Benefits
View more benefits
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