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DEO Captcha Consultant -Floor Operations MUM
QualityKiosk Technologies
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.
Key Deliverables (Key Result Areas):
- Monitoring of application
- Sanity check
- Effective communication
- Escalation Process
- Effective Timely Alert
- Multitasking
Key Responsibilities (Job Description):
- Monitoring of Application:
- Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
- Sanity Check:
- This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
- Effective Communication:
- Proactive and prompt communication with clients to resolve their queries quickly and accurately.
- Escalation Process:
- Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
- Effective timely alert:
- All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
- Multitasking:
- Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.
Key Performance Measures and KPIs:
- Defects Handling
- Average Handling Time
- Timely Escalation to the client
- No Client Complaints and Internal defects
- Accuracy and Completeness
- Effective Communication with internal and external stake holders
KPIs
- Performance
- Should be confident have good Communication, Analytical & Logical reasoning skills.
- Skills with Smart and Quick Thinking with Good Pace
- Highlight and raise alert on time
- Zero internal & external compliant defect
- Monitoring and meeting SLA
- Correctness of Transaction
- Adherence of the process defined.
- Organizational Process Adherence
- Timely Applying leaves
- Attendance Discipline
- Skills Enablement
- Refresher Sessions
- LINQ certifications
- Call Enhancement Session by LND
- Email etiquettes session by LND
Key Decision Pointers (capture any decision-making authority, if any):
- Analysis of error captured by automation
Mandated Certifications in the role:
- Certification courses related to domain & process
Linked Career Roles
- Manual test engineer to Automation Engineer
- Performance engineer
- Through learning and certifications, Internal Job Rotations available across the organization.
Employment Type: Full Time, Permanent
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What Consultant at QualityKiosk Technologies are saying
Rating based on 9 Consultant
reviews
Anonymous · Human Resources
in Mumbai
Likes
Colleagues were Supportive
Dislikes
Lack of vision and clarity among leadership role
- Skill development - Poor+2 more
Consultant salary at QualityKiosk Technologies
reported by
48
employees
with 2-7
years exp.
₹3
L/yr - ₹13
L/yr
45%
less
than the average Consultant Salary in India
View more details
What QualityKiosk Technologies employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
Within city
Day Shift
QualityKiosk Technologies Benefits
View more benefits
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