Assistant/General Manager- Underwriting Operations

Current Operation Model
The current model of operations follows a seamless integrated model comprising of onshore and offshore team members. The offshore unit predominantly assists in performing bookmarking and data extraction activities on a loan file. The Data extraction is performed across Credit, Income and Compliance sections of the loan file. The bookmarking ensures bookmarking consistency across the labelling of each document, chronologically arranging similar documents, removal of duplicate documents, re-arranging misplaced documents and nesting bookmarks under a header bookmark. Currently both bookmarking and data extraction are performed using a third-party AI driven software. From the Offshore side, the Underwriters collect data and review on the following areas: Credit (Income Calculation) and Compliance.

Description of the Role
As part of the responsibility, the AM/GM- Underwriting Operations, is required to conceive, design, develop and roll out strategies that can result in the following outcomes:

1. Process Transformation in the Offshore Underwriting Operations
2. Daily Throughput Management
3. Staffing Optimization & Productivity Enhancement
4. Knowledge Transfer & Process Stabilization
5. Client Services & Engagement

Responsibilities

1. Support in screening, interviewing and hiring new underwriters
2. To provide effective strategies for building and growing the DIS Underwriting Operations. The goal is to build a strong team of 100 offshore underwriters.
3. Oversee progress of classroom and on job training.
4. Oversee Production ramp up to meet the required level.
5. Monitor quality level and give directions to progress on quality level.
6. Work with Presales manager to pitch for new business.
7. Provide the necessary day-to-day business report (MIS, Executive Summary Report, Business Insights)
8. Manage the SLA and delivery obligations made with the client.
9. Other activities that are mutually agreed over email or as an amendment to this agreement, as the project progresses.

Qualifications

1. Should possess a minimum of 20 years of experience in US real estate underwriting operations
2. Should possess a masters degree in any field that complements the operations management (MBA, or any other masters program)
3. Should have managed US Clients in the Real Estate Underwriting space (Collateral, Character, Capacity, Credit)
4. Should have worked in large MNC Service Providers like Accenture, Cognizant, First Source, TCS, etc. or Captive Center like Wells Fargo, Mr. Cooper, Goldman Sachs or third-party service providers like Visionet, Altisource, Digital Risk, etc,
5. Should be open to supporting the US Time zone
6. Should be open to travel to US on a periodic basis and hence should have a B1/B2 business visa.