App Dev & Support Engineer II

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• A college or university degree required.

General Profile

• Requires knowledge and experience in own field.
• Will acquire higher-level knowledge and skills while on the job.
• Develops an understanding of the company, processes, and customers.
• Uses existing procedures to solve standard problems.
• Requires moderate guidance and direction from others.

Functional Knowledge

• Requires expanded conceptual understanding of theories, practices, and procedures.

Business Expertise

• Uses an understanding of key business drivers to accomplish work.

Impact

• Impacts a team through quality of the services and information provided.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Provides guidance to new team members.

Problem Solving

• Uses existing procedures and technical experience to solve problems.

Interpersonal Skills

• Exchanges complex information and ideas effectively.

Responsibility Statements

• Designs, develops documents, tests, and debugs new and existing software systems and applications.
• Transforms business requirements into system definitions and clear solutions.
• Communicates using flowcharts, data flow diagrams and unified data language.
• Serves as a technical expert on development projects.
• Participates in full development life cycle including requirements analysis and design.
• Understands various software architecture and implementation methods.
• Identifies gaps in system/requirements software development model.
• Creates technical specifications based on conceptual design and stated business requirements.
• Supports maintains and documents software functionality.
• Analyzes codes to find causes of errors and revises programs.
• Participates in code reviews and software design meetings.
• Examines user needs to determine technical requirements.
• Consults with end-users to prototype, refine, test, and debug programs.
• Conducts tasks and assignments as directed.
• Works under minimal supervision with the ability to make independent judgments, as required.
• Performs other duties as assigned.
• Complies with all policies and standards.