Field Application Support Engineer

About Company: Conceptia, a leading reseller of SolidWorks from Dassault Systemes.

Established in the year 2001, we have been a Dassault Systemes reseller partner for more than 15 Years catering to various industry verticals. As part of our business growth, we are expanding our sales operations in Bangalore. Conceptia has an established client base in the manufacturing and defense vertical coupled with a strong record for delivering highest customer satisfaction. This is an excellent opportunity to work with a leading CAD/CAM/CAE reseller and to be part of a company with an excellent track record in YOY growth.

Customer Success A.E Specialist

RESPONSIBILITIES:

1. Provide comprehensive technical support for SOLIDWORKS and its affiliated products such as
Simulation, and PDM tools as noted on SOLIDWORKS product website
2. Training and Implementation of SOLIDWORKS and its products at customer location

3. Travel to customer location to provide support and training
4.Proactively visit customers in the assigned territory to check the SOLIDWORKS and its affiliated products usage..

5. Suggest best practices, guidelines and technical solutions for productivity improvement
6. Write technical articles/blogs, record screen capture video of software processes for publishing to the organizations technical blog
7. Will be a primary technical contact for customers on SOLIDWORKS and its product related
queries
8. Assist customers in assessing potential applications of various SOLIDWORKS products which meet their requirements

PERSON PROFILE:
Minimum 3 years of experience utilizing SOLIDWOKRS. (SOLIDWORKS Simulation and

PDM a plus)

B.E/B. Tech in Mechanical/Automotive

Must have strong verbal, written and listening communication skills

1. Excellent knowledge and understanding of engineering processes and terminology of
mechanical CAD and design industry
2. Industry experience in product design, tooling design, industrial design or electric system design
is an asset
3. Knowledge about Geometrical Dimensioning & tolerance is an advantage 4. Exception
5. Strong troubleshooting
6. SOLIDWORKS CSWP / CSWE
7. Experienced in using Windows 7/10 and Microsoft
8. Must have reliable means of transportation -Wheeler/Four-Wheeler) and a Valid Drivers
license

METHOD OF WORKING:
Remote and onsite

WORK TIMING:
Mon Sat: 8.30 AM 5:00 PM
Note: Two Saturdays working for months

COMPENSATION & BENEFITS: Best is industry

NOTES:
Candidate should be flexible for travelling.