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IT Technology Services Senior Specialist - Outage Handling

8-10 years

Bangalore / Bengaluru

1 vacancy

IT Technology Services Senior Specialist - Outage Handling

SAP

posted 2d ago

Job Description

As an Outage Handling Senior Specialist, you will be responsible for:
  • Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix
  • Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
  • Ready to work in shifts and weekends. (No night shift)
  • Presentation to senior management on incident trend, analysis and action plan
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
  • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
  • Coordination of international teams in global projects / crisis handling / de-escalation initiatives
  • Driving war rooms for critical escalations
  • The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster
What you bring-
  • 8 + years BE / B.Tech / MCA from a well reputed institute
  • SAP NetWeaver Certified Technology Consultant
  • ITIL Foundation certified
  • Project member in an international environment and able to work effectively in international and virtual teams
  • Capable in technical documentation and creation of knowledge-based assets (KBAs)
  • Customer centric
  • Continuous learner and faster adopter of new technology / process
  • Analytical and solution-oriented thinker
  • Expert grade communicator with good networking skills
  • Willing to work during APJ / EMEA working hours
  • 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
  • Work experience in dealing with customer incidents
  • Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
  • Good Knowledge of Network and Storage
  • Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
  • Exposure to ITIL framework
  • Experience of safeguarding Customer relationship
  • Location: Bangalore,Pune,Gurgaon

Employment Type: Full Time, Permanent

Read full job description

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What people at SAP are saying

4.4
 Rating based on 2 Senior Specialist reviews

Likes

Awesome policies

  • Job security - Good
Dislikes

Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.

  • Skill development - Poor
  • +3 more
Read 2 Senior Specialist reviews

Senior Specialist salary at SAP

reported by 14 employees with 5-15 years exp.
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₹20 L/yr - ₹38.7 L/yr
125% more than the average Senior Specialist Salary in India
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