We are seeking a highly motivated and experienced Customer Support Manager with a strong background in SaaS-based or B2B environments
The ideal candidate will have extensive experience in customer service management, particularly with Jira Service Management, ticketing systems, and the implementation of support processes
This role requires the ability to build and lead a team while also functioning as an individual contributor
You will be responsible for overseeing daily operations, ensuring customer inquiries and issues are resolved efficiently, and driving continuous improvement in service delivery