Principal Product Sustenance Engineer

Job description:

Below are technical expertise s needed for this L2 Support Lead role.

• Minimum 11 -12 years of experience in application support.
• Experience with leading mid-sized teams
• Knowledge of DEVOPS methodologies, CD/CI
• Experience in Release Management & Co-ordination is good to have
• Customer focused and goal orientated with keen attention to detail.
• Excellent analytical and problem-solving skills.
• Excellent verbal/written communication skills. Good competent in English.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Have good practice on ITIL framework to assist in day-to-day BAU Operations, Goo to have.
• Experience in working with cross functional teams spread across geographies.
• Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
• Proven ability to work within service level agreement in order to solve customer issues.
• Willing to work in Morning and Afternoon shifts
• Very good knowledge in SDLC and STLC process.
• Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP s.

Technical Knowledge:

• Understanding of single sign on.
• Good knowledge of RDBMS, SQL Server preferred
• Experience in debugging the apps with API / REST services.
• Understand of terraform, Observability, Error handling in Cloud setups.
• Knowledge of Elastic Search - Mandatory
• Writing automated scripts / queries for validating applications would be appreciated.
• Any Azure / DevOPS certification