Engineer 4 - Software Architecture

Job Description

ABOUT THE ROLE:
As a BASIS Administrator, you will provide support for daily operations across N

SAP Estate. Including oversight and accountability for relevant global incident/event/request queues.
Responsible for critical incident response, ensuring appropriate assessment, troubleshooting, escalation, and engagement of resources across all teams and leadership of incident resolution/service restoration.
Willing to work in a fast-paced environment and cooperate with various project teams located at various locations around the globe.
RESPONSIBILITIES:

Provide hands-on leadership and administration of the SAP Basis Administration for SAP ERP, SAP Netweaver, SAP Enterprise Portal, SAP Solution Manager, and SAP Web Dispatcher

Provide oversight of administration, installation, patching, and upgrade

Provide level 2 and 3 support for team members

Perform SAP system copy: homogeneous and heterogeneous migration

Perform SAP client copy: export and import as required

Configure and manage the SAP Transport Management System including migration of transports

Apply SAP enhancement packages and upgrades

Apply and maintain SAP add-ons and add-on upgrades

Review SAP security note releases and guide the team in testing and application

Apply SAP OSS (Online Service System) notes

Establish system monitoring alerts and thresholds

Implement system performance tuning improvements as required

Manage and tune the SAP database environment including monitoring indexes and tables spaces

Perform SAP Kernel upgrades

Maintain and configure the SAP GUI

Implement and maintain the SAP Fiori environment

Investigate, resolve, and document solutions for database problems

Monitor regularly scheduled server backup jobs

Provide leadership in troubleshooting and system performance initiatives

Perform staff management responsibilities, including work delegation and review, direction and guidance, escalation support, training and development, performance management, and other staffing responsibilities (e.g.,performance/pay reviews, etc.)
REQUIRED EXPERIENCE, KNOWLEDGE & ABILITIES

Strong understanding of system administration and development life cycle methodologies

Knowledge of SAP Basis administration

Knowledge of RHEL/Oracle Linux/SUSE Linux Server operating system

Knowledge of database administration

Understanding High-Availability, Disaster-Recovery, and SAP technology surrounding those scenarios

Leadership and coaching skills

Able to ensure a collaborative working environment for team

Solid interpersonal, oral communication, and written communication skills

Strong organizational skills

Strong initiative, self-reliance, and ability to cope with and overcome ambiguity

Able to take general direction and fill in the pieces as necessary

Able to handle multiple tasks simultaneously and quickly switch focus

Able to think logically

Able to work with attention to detail

Skill in innovative problem solving and analysis

Able to be a team player with a positive and encouraging demeanor

Able to participate across various teams, cultures, geographies, and time zones

Able to work outside normal business hours without prior notice in response to high priority issues

Must be able to read, write and speak English

Excellent interpersonal skills to engage with all levels of Business and IT.

Self-starter able to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge.

Strong adherence to IT/SAP project methodologies and change control processes.

Willingness to learn more about SAP administration, new technologies, and how they solve business problems.
PREFERRED QUALIFICATIONS & EXPERIENCE

Understanding the nature of OLTP and OLAP systems, including specific roles of SAP SoH, SAP Content Server, SAP S/4HANA, SAP BW, SAP NLS, SAP SLT, SAP Analytics Cloud, SAP PO, SAP Gateway, SAP Solution Manager, SAP Landscape Management (SAP LaMa), SAP Business Technology Platform (SAP BTP), SAP Cloud Connector, SAP Enterprise Portal, SAP Fiori, Redwood Cronacle.

SAP BRIM Solution, including knowledge of Convergent Charging and Convergent Mediation technology is desired.

BSI TaxFactory, BTI Active Control, Sovos Sales and Use Tax, Vertex O Series, Worksoft Certify, uPerform, HP ALM, Adobe Document Services, Jira, and ServiceNow is a plus
QUALIFICATIONS:

Computer Science or Information Technology degree or an equivalent combination of education, training, and experience

8+ years of SAP Basis administration experience in a large-scale enterprise, including management of large-scale SAP systems in an enterprise environment

At least one year of supervisory/management experience managing 3+ engineers

Experience with Linux Server and with deployments to the AWS environment or other Cloud environments

Experience driving projects to completion

Certification and/or License