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Engineer 3 - Engineering Operations-6
Comcast
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
- Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
- Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
- Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
- Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
- Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
- Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
- Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
- Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
- Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do whats right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Employment Type: Full Time, Permanent
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(based on 44 Comcast interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
49%
7%
7%
7%
5%
2%
23% candidates got the interview through other sources.
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What people at Comcast are saying
Engineer salary at Comcast
reported by
10
employees
with 3-9
years exp.
₹8
L/yr - ₹18
L/yr
166%
more
than the average Engineer Salary in India
View more details
What Comcast employees are saying about work life
based on 235 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Comcast Benefits
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Comcast Chennai Office Location
Chennai Office
Comcast India Engineering Center LLP, MCN Nagar Extension, Thoraipakkam
Chennai
Tamil Nadu 600097
Tamil Nadu 600097
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