Business Analyst |CRM

Roles & Responsibilities

• Lead the delivery of technology Solutions across Asia with a focus on our bespoke CRM
• Leverage our investment in Office365 to drive productivity by consolidating our file ecosystem into SharePoint
• Drive quality CRM and business transformation changes through analysis, planning, creation, and execution of unit testing, system testing, & User Acceptance Testing.
• Facilitate business process mapping / design workshops with stakeholders.
• Partner with business stakeholders to develop technical analysis and technical documentation.
• Work actively and effectively on projects delivering to agreed deadlines.
• Translate business requirements into clear and concise technical and functional specifications to be used by the development team.
• Perform application maintenance responsibilities including application configuration, generating scripts/codes, unit testing, data extraction and security or other configuration, as required.
• Proven track record managing external vendors to deliver according to deliverables.
• In-depth knowledge, experience, and track record in managing senior stakeholders and collaboration with cross-functional/technical teams and vendors