Collegedunia - Customer Support Role (0-1 yrs)

About your new company!!

- Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, examprep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.

- We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.

- Collegedunia Sees fastest growth amongst peers- Report 92Cr Revenue in FY20-21 Featured in LiveMint

https://www.livemint.com/brand-post/collegedunia-sees-fastest-growth-among-peers-reports-92-cr-r evenue-infy2021-11627909879747.html

To Know More About Us:

https://www.linkedin.com/company/collegedunia

https://www.techinasia.com/india-collegedunia-career-counseling

https://www.thehindubusinessline.com/business-wire/collegedunia-bags-first-position-in-india-di gital-awards2017/article9538122.ece

Work Culture:

https://medium.com/life-at-collegedunia

About your new role:

Key Responsibilities:

Feedback Collection: Gather customer feedback and share with internal teams (e.g. Operations, Sales, product development, marketing) to facilitate improvements in products and services.

Relationship Management : Build sustainable relationships and trust with customer accounts through open and interactive communication.

Problem Solving : Identify and assess customers' needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up internally to ensure resolution.

Process Improvement : Continuously look for ways to improve the customer service process and enhancecustomer satisfaction.

Reporting : Keep records of customer interactions, process customer accounts, and file documents. Prepare reports on customer satisfaction and feedback trends.

Requirements:

Education - Graduate

Experience - Min 1 years of work experience in a similar role

Communication Skills : Excellent English communication skills, both written and verbal. Ability to articulate thoughts effectively with customers and team members.

Problem-solving Skills : Strong problem-solving skills and the ability to think analytically while working in a fastpaced environment.

Empathy : Ability to empathies with and priorities customer needs.

Patience : High level of patience and ability to handle stressful situations calmly and with a positive attitude.

Technical Skills : Familiarity with CRM systems and practices. Comfortable using computers and learning new software.

Teamwork : Ability to work well in a team and support fellow team members

Salary : Upto 3lpa