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10 College Vidya Jobs
Senior Executive
2-6 years
Prayagraj / Allahabad, Varanasi, Ghaziabad + 3 more
1 vacancy
Senior Executive
College Vidya
posted 4d ago
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Job Description
- Company Blackboard E-Learning Private Limited. Designation Quality Analyst. -. Conduct Call Audits and identify potential quality issues per defined process.
- Developing and implementing strategies to improve overall consumer experience.
- Provide Feedback and share the observations with the gaps and corrective measures.
- Ensuring key issues are escalated in a timely manner.
- Assessing alignment of output with functional and instructional specifications and requirements.
- Preparing feedback and action reports.
- Assess the performance gap and prepare the action plan for performance improvement, ensure to revoke the Counsellors under CAP/PIP. Continuously work to increase the LCR of overall organization. Required Candidate profile -. 2-3 yearsexperience in Quality Assessment/ Auditing in EdTech environment.
- Extremely strong organizational and communication skills with a strong focus on customer service.
- Experience in creating assessment sheets and conducting calibrations. Highly motivated to solve problems with proven troubleshooting skills and ability to analyse problems by type and severity.
Employment Type: Full Time, Permanent
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What College Vidya employees are saying about work life
based on 13 employees
Monday to Saturday
No travel
Day Shift
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