Collection Manager - Non X Complete Pool - Housing - Collections

This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
Core Responsibilities:
o Ensure to manage assigned portfolio to achieve expected resolution
o Ensure trail/feedback needs to be update in system and report to respective stakeholders
o Ensure NPA reversals and Write off recoveries should be resolve through personal visits
o Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions..
o Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties.
o Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern
o Drive resolution through personal visits to achieve set target.
o Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
o Ensure Collection and deposition of customer s payment in respective accounts within timeline.
o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
o Collaborate with X team members and other functions.
o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.