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Engaged Employer

Aeries Technology

Compare

3.3

based on 316 Reviews

1 Aeries Technology Collection Specialist Job

Collection Specialist

Aeries Technology Group

3.3

based on 316 Reviews

3-5 years

Mumbai

1 vacancy

Collection Specialist

Aeries Technology

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service Salesforce Consulting Advanced Excel MS Office

+ 3 more

Job Description

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

Newfold Digital is a leading web and commerce technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. Learn more about Newfold Digital at www.newfold.com

Roles and Responsibility

Collections Specialist
Job Description

OVERVIEW

Maximize cash collections while providing "best in class" customer service as part of an international Collection team.

Job Summary

The Collections Specialist research account activity and resolves past-due accounts through extensive contact with customers. This position is also responsible for managing a portfolio of 100 - 2 00 accounts in the US and International. Will initiate telephone and/or email contact with internal external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Responds to email and telephone inquiries from customers. Escalates problems or concerns to supervisor to secure approval for any non-routine concerns/solutions. Reviews deadlines for collection action events, initiates collection activities.

Essential Duties and Responsibilities

Discuss payment plans with customers; follows guidelines for follow-up on payment plans .

Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers .
Maintains records of all delinquent accounts by logging collection notes and dispositioning results in a tracker .
Performs duties with more accountability and with minimal direction for action and results associated with improving cash flow and minimizing bad debt write offs .
Evaluates moderately complex customer records and recommends severance activities including stop service, cancellation or write off .

Works reconciliation of customer records on sensitive accounts by engaging customer and internal WM constituents to work the open issue(s) to resolution .
Evaluates customer credit limits based on payment history, purchase activity and customer credit reports .
Strong attention to detail problem-solving skills .

Key Competencies and qualifications

Bachelor s degree in accounting is desired
A minimum of two years business-to-business collections experience
Significant Accounts Receivable experience required

Intermediate financial skills, including knowledge of commonly used collections practices and procedures
Global experience is a plus

Microsoft Office and advanced Excel skills required, including Pivot tables and VLOOKUPS
Strong communication skills required
E xperience with order to cash systems; experience with SAP, Net Suite, Sales Force is a plus