State Collections Head - Digital Business Loan

Role & responsibilities

• To ideate, develop, set up and execute the Collection Organization of the digital lending business of the company.
• Products under coverage would include business loans, checkout financing, personal loans, supply chain financing etc.
• The role would span across automated robo collection, tele collections and physical collections.
• Develop the strategy for the optimal mix of in-house and outsourced resources.
• Hands-on management of the entire team to ensure the achievement of collection targets.
• To build next-generation capabilities by harnessing the multiplier impact of analytics, eclectic information sources and technology.
• Play an activist role in increasing the analytics and technology intensity of the business.
• Ensure strict adherence to processes and control measures, and to regulatory requirements.
• Successful completion of internal/external audits.
• Ensure Customer centricity ensure adherence to COC, conduct RCA of collection related complaints and work continuously to minimize them.

Preferred candidate profile

Candidates having experience of collections in Business Loan, Credit Cards and Personal Loans will be preferred.

Perks and benefits

PF/Mediclaim