Senior Analyst - Collections

Key Objective

This role reports into Assistant Manager/Deputy Manager/Manager

Specific Responsibilities

Relevant Experience & Training

Core Competencies

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action



You will assist in the collection, management, and resolution of outstanding invoices from past due accounts

Collect overpayments from current and former employees

Work with departmental managers to eliminate root cause of overpayment

Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts

Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest

Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts

Recognizes deteriorating credit situations recommending and implementing solutions

Prepares collection reports



Duties and tasks are standard with some variation

Completes own role largely independently within defined policies and procedures

Strong attention to detail

Excellent written, verbal, interpersonal, and analytical communication skills

2 year experience in contracts, finance, leasing, or equivalent

BA/BS degree in Accounting or Finance preferred

Career Level - IC2