353 Coforge Jobs

Production Support

Location - Pune

3+ Years

Mandatory Production support experience, preferably in banking.

• 24*7 On Desk Support.
• Observer and monitor the health of the application(s) including event and alert management.
• Perform Ready for Business checks, High volume processing and Special day handling process.
• Alerts/events handling Acknowledge, triage, investigate, troubleshoot & resolve within timelines and SLAs.
• Job scheduling and monitoring. Job failure analysis.
• Availability management - includes participate in regular DR, BCP activities and maintain documentation.
• Perform User operations queries Acknowledgement & resolve within timelines.
• Perform, troubleshoot and support periodic activities such as but not limited to, Beginning / End of Day, End of Month, End of Quarter, End of Year etc.

Monitoring tools: Splunk, AppDynamics, Prometheus, Grafana