BigPanda Implementation Specialist/Architect (10-15 yrs)

A BigPanda Implementation Specialist/Architect is responsible for leading the deployment, configuration, and optimization of the BigPanda AI Ops platform to streamline IT operations and improve incident management. This role involves designing integration solutions, implementing automation workflows, and aligning the platform's functionality with business objectives.

Key Responsibilities :

BigPanda Implementation :

- Lead the end-to-end implementation of the BigPanda platform, including setup, configuration, and deployment.

- Define architecture and integration strategies tailored to organizational needs.

Integration Design and Execution :

- Integrate BigPanda with existing IT tools such as monitoring systems (e.g., Nagios, Splunk, Datadog), ITSM platforms (e.g., ServiceNow, Jira), and cloud environments (AWS, Azure, GCP).

- Develop and configure connectors, APIs, and automation scripts for seamless data flow between systems.

Incident and Alert Management :

- Design alert correlation policies to reduce noise and prioritize critical incidents.

- Implement enrichment logic to provide actionable insights for incident resolution.

Solution Architecture :

- Develop scalable, resilient architecture for BigPanda deployments.

- Ensure alignment with enterprise IT strategy and operational goals.

Stakeholder Collaboration :

- Work closely with IT operations, DevOps, and business teams to gather requirements and align the BigPanda solution with business objectives.

- Act as a subject matter expert (SME) for BigPanda during project planning and execution.

Platform Optimization :

- Continuously monitor platform performance and recommend improvements.

- Stay updated on BigPanda's latest features and implement upgrades as needed.

Training and Documentation :

- Provide training sessions and knowledge transfer to IT teams on using BigPanda effectively.

- Maintain comprehensive documentation for architecture, configurations, workflows, and best practices.

Compliance and Security :

- Ensure BigPanda implementation complies with organizational security policies and industry regulations.

- Incorporate security best practices into architecture and integration processes.

Required Skills and Qualifications :

Technical Expertise :

- Extensive experience with BigPanda's AI Ops platform, including alert correlation, root cause analysis, and automation features.

- Proficiency in IT monitoring tools (e.g., Splunk, Datadog, New Relic, SolarWinds) and ITSM platforms (e.g., ServiceNow, Remedy).

- Strong programming/scripting skills in languages like Python, Bash, or PowerShell.

- Knowledge of REST APIs, JSON, and data integration methodologies.

Architectural Knowledge :

- Strong understanding of enterprise IT architecture and operational workflows.

- Experience designing scalable and robust systems for incident and alert management.

Soft Skills :

- Excellent communication and stakeholder management skills.

- Strong problem-solving and analytical abilities.

- Ability to lead cross-functional teams and manage multiple projects.

Preferred Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in IT Operations, DevOps, or related roles, with a focus on AI Ops platforms.

- Certification in BigPanda, ITIL, or related technologies.

- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization/orchestration tools (Docker, Kubernetes).