Customer Support Executive

JOB DESCRIPTION

Job Title: Customer Support Executive

Work Location: Bangalore Office

Type of Work Mode: Work from Office

Working Days: Monday to Friday

Experience: 2 to 5 years

Job Description: -

ZingHR is looking for ideal candidates who have relevant experience in HR transformation and change management/HCM implementation/customer support/customer success and customer management roles / HR consulting roles.

Key Responsibilities: -

1. Act as a techno-functional consultant and provide recommendations on processes.
2. Configure and manage client instances on ZingHR Assist and Train clients to do it on their own.
3. Devise engagement plans that consider customer business goals & map product capabilities to achieve the goals
4. Drive product adoption, increase overall retention, and achieve process success for customers.
5. Support clients during critical HR events like Appraisal, Increments, etc.
6. Support clients to resolve queries or bugs, as and when required, Interact with tech support and product team.
7. Fair understanding of base-level APIs and integrations of systems
8. Gather feedback on product experience during the entire customer lifecycle via targeted surveys
9. Share best practices with clients on how to achieve product success with ZingHR.
10. Identify risks proactively, mitigate and escalate as deemed appropriate.

Skills & Competencies: -

• Understanding of Technology systems. HRMS system implementation and understanding would be preferred
• Good in MS Excel, Word, and PowerPoint
• Key behavioural traits: Agility, Analytical, Persistence
• Good Communication Skills

Qualifications:-

• Any Bachelor's degree
• 2 to 5 years of relevant experience
• Experience working in agile development environment