Service Executive (Medical equipment)

Role & responsibilities

• Establishing and maintaining effective working relationships with clients by providing excellent customer service
• Ensuring that clients receive prompt responses to queries or complaints
• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
• Relaying required technical product information to customers.
• Resolving customer complaints brought to your attention.
• Support in Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops.
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Identifying ways to overcome clients' initial dislike of company products.
• Optimizing client experience by addressing Treasurer or AT service-related requests.
• Ensuring compliance, operational risk controls in accordance with the company or regulatory standards and policies.

Preferred candidate profile

• Any Diploma or BE/Preferably Biomedical engineer, EEE or Instrumentation
• Fresher or experience in medical equipments service field
• Communication, presentation, and negotiation skills
• Proficiency in Microsoft Office and other relevant software programs

Perks and benefits

PF

ESI

Insurance