Customer Care executive

Skills:.

Customer care executive, collections, sales, marketing, BPO, US Shift, Night shift, calling,

Company Overview

CN SOLUTIONS works in partnership with their clients to provide first class solutions for their manpower requirements

We are a team of experienced and dedicated professionals who specialize in identifying and short-listing potential candidates for our clients

Our expertise lies in Web Technologies, Databases, Software Testing, CRM, ERP, Data warehousing, Middleware, ESM, Business Analyst (BFSI Domain), Cyber Security, IT infrastructure, and SAP Hiring

We offer a range of services including Staffing Solutions, Leadership Hiring, RPO, and General Staffing

With headquarters in Hyderabad, India, CN Solutions is a leading IT Services and IT Consulting company with 11-50 employees.

Job Overview

We are looking for a dedicated and motivated Customer Care Executive to join our team at CN Solutions

As a Customer Care Executive, you will be responsible for resolving customer inquiries, providing excellent customer service, and ensuring customer satisfaction

This is a full-time position based in Mumbai, Maharashtra, India, with a junior level of experience required (1 to 3 years).

Qualifications And Skills

1-3 years of experience as a Customer Care Executive or similar role

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Ability to work well in a team environment

Good knowledge of customer service principles and practices

Proficiency in using CRM software

Ability to handle stressful situations with calmness and professionalism

Flexibility to work in US shifts or night shifts

Experience in collections, sales, marketing, or BPO is a plus

Roles And Responsibilities

Resolve customer inquiries in a timely and professional manner

Provide accurate and detailed information to customers

Handle customer complaints and escalations with empathy and patience

Maintain customer records and update databases

Ensure customer satisfaction by meeting or exceeding customer needs and expectations

Collaborate with other teams to resolve customer issues

Identify and implement process improvements to enhance customer experience

Adhere to company policies and procedures

Meet individual and team performance targets