Operations Manager

Skills:.

Operations, BPO, call center, International, Operations Management, Sales Management, Team Management, Client Relations,

Company Overview

CN SOLUTIONS works in partnership with their clients to provide first-class solutions for their manpower requirements

With expertise in various IT domains, including Web Technologies, Databases, Software Testing, CRM, ERP, Data warehousing, Middleware, and more, we offer a range of services including Staffing Solutions, Leadership Hiring, RPO, and General Staffing

We are pioneers in SAP hiring and pride ourselves in having a dedicated team of professionals.

Job Overview

CN Solutions is seeking a highly skilled and experienced Operations Manager to join our team

As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the company and ensuring that all processes and procedures are running smoothly

This role requires excellent leadership, communication, and problem-solving skills.

Qualifications And Skills

Minimum of 10 years of experience in operations management

Strong knowledge of operations, BPO, and call center processes

Experience in international operations and sales management

Proven track record in team management and client relations

Excellent leadership and problem-solving skills

Ability to analyze data and make data-driven decisions

Exceptional communication and interpersonal skills

Strong organizational and time management skills

Proficient in MS Office and other relevant software

Bachelors degree in business administration or a related field (MBA preferred)

Roles And Responsibilities

Oversee and manage the day-to-day operations of the company

Ensure that all operational processes and procedures are followed effectively

Develop and implement strategies to improve operational efficiency

Manage and coordinate with teams to achieve business goals

Analyze and evaluate operational performance and make recommendations for improvements

Monitor and control budgets to ensure financial stability

Collaborate with cross-functional teams to enhance productivity and customer satisfaction

Develop and maintain strong relationships with clients and stakeholders

Identify and mitigate operational risks

Provide leadership, guidance, and support to team members

Stay updated with industry trends and best practices in operations management