Senior UX Researcher

• Conduct primary and secondary user research.
  
• Conduct and evaluate quantitative and qualitative research.
  
• Perform market research.
  
• Work closely with cross-functional teams to identify and evaluate research topics.
  
• Plan and implement user research strategies and methodologies.
  
• Advocate research findings to diverse audiences through written and oral presentations.
  
• Mentor and coach junior UX researchers on the team.
  
• Perform usability studies with consumers.
  
• Ask questions, gather data, and analyze data.
  
• Use a diverse set of UX research tools (e.g.: FigJam, GoogleAnalytics, Microsoft Forms, etc.)

Requirements

• 5+ years of UX research experience.
  
• Bacheloror MS in a human behavior related field (or equivalent and demonstrable work experience).
  
• Ability to quickly and effectively share research results.
  
• An expert level in applying the Design Thinking principles.
  
• Able to perform all research-related tasks including research, planning, evaluating, and iterating.
  
• Able to formulate specific, answerable, and practical questions.
  
• Able to conduct benchmark to identify Regional and global best practices from industry and non-industry examples
  
• Able to conduct UX audit on digital channels
  
• Able to map the current site map and identify the usability challenges
  
• Able to understand the business as well as the users to ensure recommendations are aligned with both
  
• Able to map user journey
  
• Able to conduct user research activities
  
• Able to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
  
• Experience with remote testing tools (e.g.: HotJar).
  
• A strong desire for creative problem-solving with a positive attitude.
  
• Able to pivot directions and adapt based on research results.
  
• Able to measure the impact and ROI of applying User Research.
  
• Good understanding of the User Interface design process.
  
• Good knowledge/practice in visual design is a plus.
  
• Excellent time-management skills.
  
• Excellent Communication skills.