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CMA CGM Global Business Services

Compare

3.9

based on 199 Reviews

2 CMA CGM Global Business Services Jobs

Assistant Manager

CMA CGM Global Business Services (India)

3.9

based on 199 Reviews

5-10 years

Mumbai

1 vacancy

Assistant Manager

CMA CGM Global Business Services

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Logistics Social Media Marketing Auditing Application Support Business Process Management Continuous Improvement

+ 2 more

Job Description

JOB DESCRIPTION

Job Title : Assistant Manager

Department : Quality and Process Management

Reporting : Senior Manager

Summary:

The quality and process analyst, based in Mumbai will be responsible for day-to-day management of the agency process and application support, and Training Transition support system enhancement studies, quality management system and execution of strategic corporate and agency projects, including audits.

Support QPM on end-to-end management of the agency KPIs, Core Model Compliance.

Reporting to the quality and process manager, the profile will be responsible activity management at pan India level for India agency.

Core Responsibilities:

Ensure KPIs performance are monitored regularly and addressed. Analyze, define and follow up improvement actions with related teams.

Assist functional heads in identifying and analyzing risks and incidents within their departments and making sure corresponding action plans are defined and implemented to mitigate them.

Perform studies on system enhancement requests and provide potential solutions for the validation of the quality and process manager.

Perform user acceptance tests for system enhancements, modifications or new releases.

Day to day management of business user s application support requests and provide first level support for query resolution (and liaison with HO / Regional BPM / Technical teams for complex issue resolution).

Maintain and review / audit periodically database of end user s system accesses and security Level clearances.

Schedule and conduct system trainings for new joiners and maintain and execute refresher trainings and assessments for existing users.

Repository maintenance and manage change requests with regards to quality management system s documented information.

Assisting the quality and process manager in performing periodic process audits and quality management system audits at Mumbai and at branch level.

Liaison point for corporate audits initiated by CMA CGM HO QMS audits and to ensure followup and closure of resultant action points / observations.

Assisting in liaison and support for implementation of strategic projects initiated by HO or locally.

Developing customized reports using corporate reporting platform as per business needs and requirements.

Identify business training requirements of Agency staff.

Ensure Agency staff has all required accesses to the relevant tools, group instructions, processes and how to guides.

Key Performance Indicators:

Promoting quality achievement and performance improvement throughout the organization in terms of Business processes.

Manage all company-wide, quality policies, procedures, processes, programs, and practices, to assure the company of continuous conformance with appropriate standards and regulations in compliance with CMA CGM supporting tools.

Effectively interact with HOD s, Key users and End user s teams to maintain standard procedures.

Application training to Key users End users (All CMACGM Group corporate application) PAN India.

Develop and maintain up-to-date database of user technical requests and issues along with provided resolutions to provide effect solutions basis knowledge repositories.

Maintain and analyze training feedback and assessment results to be shared with HR and respective functional heads to facilitate continuous improvement in end user competency.