Optical Sales Manager

Job Overview

The Optical Manager is responsible for overseeing the operations of the optical department in a retail setting. This individual manages a team of optical staff, ensures high-quality customer service and maintains inventories of eyewear and corrective lenses.

Responsibilities

• Manage and lead a team of optical sales staff.
• Ensure customer satisfaction by providing excellent service and accurate product information.
• Maintain inventory of eyeglasses, contact lenses and other optical products and place orders for supplies when needed.
• Develop and maintain vendor relationships to ensure cost-effective pricing and high-quality products.
• Oversee the dispensing of eyewear and corrective lenses.
• Ensure compliance with all safety and health regulations related to optical operations.
• Create and maintain a schedule for staff that ensures proper coverage during business hours.
• Train new optical staff members on company policies, procedures and sales techniques.
• Stay up-to-date with industry trends and new products.

Requirements

• Minimum of 1-10 years of experience in a retail or optical management role.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent customer service skills with the ability to resolve issues and handle complaints in a professional manner.
• Knowledge of eyewear products and industry trends.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule including evenings, weekends and holidays.