Cloud Engineer

The Cloud Engineer is responsible for operations management of the Cloud for customers pre-production and production environments. This includes uptime, deployment, administration, and technology selection.

The Cloud Engineer will be part of a global team responsible for project delivery and responding to our daily challenges.

This role generally works a standard business week (NA business hours), but occasional weekend work / out of hours may be required.

Responsibilities (Other duties may be assigned.)
Responsible for the oversight and management of FINEOSs Customer facing applications, servers, and network 24x7 within their development environments
Issue Management & Troubleshooting through second level responder to the monitoring alerts
Proactively manage the environments to avoid incidents using monitoring tools and alerts
Work with multidisciplinary project teams to deliver the customer solution
Troubleshoot complex deployment issues on a multi-tier cloud enterprise solution
Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.
Modifying and improving existing systems.
Educating teams on the implementation of new cloud technologies and initiatives.
Designing, developing and deploying modular cloud-based systems.
Developing and maintaining cloud solutions in accordance with best practices.
Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
Regularly reviewing existing systems and making recommendations for improvements.
Interacting with clients, providing cloud support, and making recommendations based on client needs.

Education and/or Experience
College degree or equivalent work experience
2+ years of experience providing system support in a technical environment working with customers
Experience in system performance and stability of cloud environments
Experience with CI/CD systems.
Experience with SysOps.
Azure, AWS, and GCP certifications preferred.
Troubleshooting and analytical skills.

Knowledge, Skills and Abilities
Ability to own and drive Project related issues to resolution working with the Project & Customers technical teams
Good communication and collaboration skills.
Excellent communication and analytical skills for incident and problem management as well as stakeholder management (FINEOS Engineers, Devops and Customer)
Work well in a distributed, fast paced and dynamic team environment
Strong commitment to great customer service
Client management skills.

Technical Skills
Proven technical background in web applications and applications system performance
Familiarity with AWS; Web Applications; Networking fundamentals, Unix; Scripting Language

Language Skills
Ability to speak the English language proficiently, both verbally and in writing