Executive - Customer Service - BPO (0-1 yrs)

We are seeking a motivated and enthusiastic BPO Executive to join our dynamic team. The ideal candidate will be responsible for providing excellent customer service, addressing client inquiries, and ensuring customer satisfaction in a fast-paced environment.

Key Responsibilities:

Customer Support: Handle outbound calls of customers, addressing inquiries and resolving issues promptly.

Issue Resolution: Identify customer needs and provide appropriate solutions; escalate complex issues to senior staff as necessary.

Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints in the system.

Product Knowledge: Stay updated on products, services, and promotions to effectively assist customers.

Performance Metrics: Meet or exceed individual and team performance goals, including call handling time, customer satisfaction scores, and adherence to schedules.

Team Collaboration: Work closely with team members and other departments to enhance service delivery and improve processes.

Qualifications:

Education: High school diploma or equivalent; a bachelor's degree is a plus.

Experience: Freshers preferred. (Max Age - 28 years)

Communication Skills: Excellent verbal and written communication skills in English.

Technical Skills: Proficient in Microsoft Office Suite and familiarity with CRM software.

Problem-Solving: Strong analytical and problem-solving abilities; ability to handle difficult situations with empathy and professionalism.

What We Offer:

1. Salary slab - 12k to 20k in-hand (depending upon previous experience and the interview round) + incentives(performance based) + Perks.

2. Comprehensive training and development programs

3. Opportunities for career advancement

4. A supportive and inclusive work environment

5. 5 days working (Monday - Friday)

6. Fixed Shift time - 5am-2pm (Australian process)

Application Process: Interested candidates should submit their resume and a cover letter to 7413008881.