Client Support Executive

Designation: Executive
Department: Client Support
Location: Ahmedbad/ Surat
Experience: 1-3

Role Description: A Client service executive's role is to communicate customer needs to stakeholders and understand exactly how Client use your product or service.
Duties/Responsibilities:
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

• Acquire a thorough understanding of key client needs and requirements.
• Expand the relationships with existing client by continuously proposing solutions that meet their objectives.
• Identifying and driving large teams, key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets / goals.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Revenue enhancement by maintaining defined customer SLAs with help of internal Stakeholders.
• Business Growth and Optimization.
• Process Development and Enhancement.

Required Skills/Abilities:

1, Local Language
2, Excellent communication