Client Relationship Executive

Job Summary:
We are seeking a proactive and organized Client Liaison & Project Coordinator to join our team. This role is essential for managing client relationships, coordinating project activities, and ensuring seamless communication between internal and external stakeholders. The ideal candidate will have a knack for detail-oriented tasks, strong communication skills, and the ability to juggle multiple responsibilities effectively.

Key Responsibilities:

• Work Order Management:
• Review and proofread new work orders to ensure alignment with submitted proposals, terms and conditions, and other contractual clauses.
• Client Liaison and Relationship Management:
• Act as the primary point of contact for client interactions, feedback collection, and work order renewal discussions.
• Manage and strengthen client relationships, fostering long-term business connections.
• Work Completion Documentation:
• Coordinate with clients to obtain Work Completion and Work Execution Letters, ensuring all documentation is accurate and up-to-date.
• Project Coordination:
• Oversee various project activities, ensuring timely delivery and alignment with client expectations.
• Act as a Single Point of Contact (SPOC) for all ongoing projects, facilitating smooth operations and communication.
• Cross-Functional Collaboration:
• Liaise with internal teams, including HR, Recruitment, Business Development, Accounts, and Management, to ensure project requirements are met.
• Record Keeping and Reporting:
• Maintain comprehensive records of tasks and prepare Management Information System (MIS) reports as required.
• Tender and Bid Management:
• Assist in searching for tenders, reviewing tender documents, and preparing bid submissions.
• Keep track of Earnest Money Deposit (EMD) and Bank Guarantee (BG) submissions and deadlines.
• Market Research:
• Conduct market research to identify industry trends, competitive insights, and new business opportunities.
• Additional Responsibilities:
• Participate in any miscellaneous tasks as assigned by management, supporting the overall operational efficiency of the team.

Qualifications & Skills:

• Open to candidates from all educational backgrounds; a graduate degree is preferred but not mandatory.
• Excellent written and verbal communication skills, with strong negotiation abilities for work order renewals.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and general computer skills.
• Strong organizational skills, attention to detail, and the ability to handle multiple tasks effectively.
• Good grasping capability and willingness to adapt to new challenges.
• Familiarity with documentation and administrative work related to tenders and project coordination is advantageous.