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8 Client Service Officer Jobs

Client Service Officer / CM Admin

2-6 years

Mumbai

Client Service Officer / CM Admin

Deutsche Bank

posted 15hr ago

Job Role Insights

Flexible timing

Job Description

Role Description

Client Implementation is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements). Work includes:

  • Implementing top-tier solutions for corporate clients and financial institutions Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations
  • Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs
  • Liaising with other areas of the bank to implement these changes

    Your key responsibilities

    • Account Opening/Maintenance/closure for various regions in EMEA.
    • Prepare and review Tax related -ITRA documentation for Europe markets
    • Knowledge of Invoice and billing preparation for clients
    • Autobahn implementation and support.
    • Client management related admin activities.
    • Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
    • Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
    • Proactive client-specific transmission of information to the client
    • Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
    • Prompt and competent clarification of client complaints
    • Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
    • Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
    • Processing of rights claims in terms of transactions over the ex-date (RCL)
    • Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
    • Documentation of client communication (Phone call, CSS)
    • Supervision and prompt clarification of short positions on the part of the client
    • Prompt controlling and release of invoices in (Billing application)
    • Identification of the need for client visits, their initiation and where necessary, participation

    Your skills and experience

    • Account Opening/Maintenance/closure for various regions in EMEA.
    • Prepare and review Tax related -ITRA documentation for Europe markets
    • Knowledge of Invoice and billing preparation for clients
    • Autobahn implementation and support.
    • Client management related admin activities.
    • Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
    • Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
    • Proactive client-specific transmission of information to the client
    • Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
    • Prompt and competent clarification of client complaints
    • Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
    • Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
    • Processing of rights claims in terms of transactions over the ex-date (RCL)
    • Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
    • Documentation of client communication (Phone call, CSS)
    • Supervision and prompt clarification of short positions on the part of the client
    • Prompt controlling and release of invoices in (Billing application)
    • Identification of the need for client visits, their initiation and where necessary, participation

    Your skills and experience

    • Knowledge of markets and settlement practices across European markets
    • Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
    • Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
    • Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
    • Oral and written fluency in English/German and possibly other languages
    • Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
    • Preparedness to take on back-up functions
    • Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
    • Realistic priority-setting under consideration of the total scope of tasks set
    • Efficient, structured, independent and autonomous working

    Employment Type: Full Time, Permanent

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    What Client Service Officer at Deutsche Bank are saying

    Client Service Officer salary at Deutsche Bank

    reported by 4 employees with 7-9 years exp.
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    ₹6 L/yr - ₹14.5 L/yr
    188% more than the average Client Service Officer Salary in India
    View more details

    What Deutsche Bank employees are saying about work life

    based on 3.5k employees
    66%
    86%
    74%
    90%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Deutsche Bank Benefits

    Free Transport
    Cafeteria
    Health Insurance
    Work From Home
    Job Training
    Soft Skill Training +6 more
    View more benefits

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    Deutsche Bank Mumbai Office Locations

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    Maharashtra 400001
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    B 1, 5th Floor, Nirlon Knowledge Park, Goregaon East, Mumbai Mumbai
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