Client Relations Account Manager Senior

What you will be doing

Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.

Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.

Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution.

Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements.

Works to maintain and grow client relationships while ensuring ongoing customer service.

Develops deep knowledge on FIS solutions and services provides thought leadership.

Manages technical engagement on projects and is responsible for oversight of vendors and subcontractors.

Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function.

Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement

May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

Other related duties assigned as needed.

Qualifications: Graduate (science/analytics preferable)/MBA.

Experience: Minimum of 8 years of experience in technology/Financial services organizations.

What you Bring

Added bonus if you have:

Certification in Delivery practice: PMI-PMP/SAFE Agile

Transfer Agency Experience

Delivery Management Experience.

What we offer you