Tax Expert

Job Title: Tax Expert 

This role offers an exciting opportunity to combine taxation expertise with a customer-centric approach to product improvement. If you are passionate about taxation, possess a proactive mindset, and enjoy working at the intersection of the customer-facing team and the product development team, we encourage you to apply and be part of our dynamic team.

Job responsibilities:

1. Collaborate closely with the customer-facing team to assist in handling complex tax queries from clients.
2. Act as a customer advocate (voice of the customer) within the organization, representing client concerns and feedback regarding product improvements and enhancements.
3. Channel client feedback to the relevant teams to prioritize product improvements and enhancements.
4. Conduct thorough reviews of reported bugs in the GST, E-invoicing, TDS, and other taxation products.
5. Analyze, categorize, and prioritize reported issues to ensure timely resolution.
6. Provide expert guidance on tax-related matters, ensuring accurate and compliant solutions. 
7. Collaborate with the QA and product/engineering stakeholders to address the identified issues and defects. 

Qualification:

1. Chartered Accountant (CA) or an equivalent qualification, or a Semi-Qualified CA with good experience and a strong understanding of taxation principles, particularly GST and E-invoicing.
2. Having prior experience in customer-focused roles, product management, or similar fields is beneficial.
3. Good communication skills with the ability to convey complex, tax-related information clearly and understandably.
4. Strong analytical and problem-solving skills and a keen eye for detail when reviewing software bugs and defects.
5. Ability to work collaboratively across teams and drive initiatives that enhance customer success and product improvement.