Team manager - Insurance Claims Adjusters

• Position Summary

To Supervise and handle a team of Claims Handlers in the best interests of the company, by delivering a high-quality cost-effective claims service to customers and contribute to the delivery of the claims business goals, within claims handling authorities

. Primary Responsibilities

• This position will serve as a key member of the Claims Handling COE of Gallagher Service Center LLP.
• Ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training, set goals, and ensure overall client satisfaction.
• Supervise a small number of adjusters and may carry an individual case load based on business needs.
• Actively manage work allocation, assigned adjusters workloads, query resolution and delivery of key SLAs. Well versed with Operational terms and people management.
• Report key claims handling metrics using dashboards & scorecard to evaluate performance and trends and drive process improvements
• Review work of others via file reviews; identify coaching opportunities and act on needed coaching opportunities
• Identify performance and behavioral issues and work with staff and management to address and correct them.
• Communicate with stakeholders in a professional, positive and proactive manner. Work collaboratively with all external and internal departments.
• Assist with any new transitions, able to map workflows and create Standard Operating Procedures. Ensure compliance to all process essential documents.
• Skills and Competencies

• Should have sound end to end claims handling knowledge in any Line of Business / any geography (US, UK, ANZ or any other)
• Person must have prior end to end claims handling experience for 2+ years. Universally recognized claims or policy certification will be an added advantage
• Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively
• • Negotiation and settlement skills
• • Able to build excellent relationships with internal and external customers.
• • Numerate with the ability to present and analyze data
• • Proactive approach
• • Problem-solver

Work Experience

3+ years of end to end claims handling with atleast one year of managing a team of claim adjusters/handlers