Real Estate-CRM & Property Portal Maintenance Manager

Key Responsibilities:

CRM System Management:

• Oversee CRM operations, ensuring system functionality, integration with business systems (sales, marketing, finance), and continuous updates to enhance efficiency.
• Monitor system performance and user activity, troubleshooting any issues and coordinating with technical teams to resolve them.
• Provide training and support for internal teams, fostering the optimal use of CRM tools.

Property Portal Management:

• Ensure the property portal is regularly updated, functional, and user-friendly with accurate property data.
• Work closely with the development team to implement new features, improve functionality, and resolve technical issues.

IT Operations and Maintenance:

• Manage the full spectrum of IT operations, including hardware, software, operating systems, security tools, and email systems.
• Oversee business-critical IT tasks and system enhancements to ensure smooth and stable operations.
• Regularly evaluate and recommend emerging technologies to improve business processes and IT infrastructure.

Vendor and SEO Management:

• Supervise external SEO vendors, ensuring strategies align with business goals and improve the companys digital presence.

User Support and Training:

• Act as the point of contact for issues and inquiries related to the CRM and property portal, ensuring quick resolution and user satisfaction.
• Train staff on system use, offering ongoing support to optimize platform performance.

Collaboration and Reporting:

• Collaborate with cross-functional teams to align CRM and portal functions with organizational goals.
• Generate and analyze reports on system usage and performance to inform business decision-making.

Continuous Improvement:

• Regularly assess system performance and user feedback to recommend and implement system enhancements

Preferred Candidates

• Education: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience).
• Experience:
• 2-3 years in CRM and property portal management.
• Expertise with CRM platforms (e.g., Salesforce,Zoho, HubSpot) and property management platforms .
• Skills:
• Strong problem-solving, organizational, and communication skills.
• Proficient in Microsoft Office, Adobe, Google workspace and project management software.
• Ability to work independently and collaboratively.