SPECIALIST, TRUSTED DIGITAL ECONOMIES

Building international projects around digital rights and technology for consumers, bringing on board

new partnerships, advancing our stakeholder engagement and managing the projects successfully

Providing deep, relevant, and up to date understanding of digital rights trends globally with special

focus on online scams and influencer marketing

Develop and take on relationship and account management responsibilities for Business Associates and

Consumers International, supporting the Partnerships and Engagement Lead to establish and foster

connections with relevant private sector actors

Championing Salesforce as the organizations single source of truth for project management and

stakeholder relations

Representing Consumers International in international public forums, increasing the public profile of

the organisation and international consumer rights

Working with our Members to drive common purpose and action, whilst sharing information and

supporting their initiatives

Collaborating with colleagues across the organisation to support the implementation of the Strategic

and Business Plans, and Digital Rights Strategic Action Plan

Upholding and developing the organisations values and brand

KEY RESPONSIBILITIES Strategy

Support the implementation of the Digital Rights Strategic Action Plan with the Digital Rights team to ensure its impactful in terms of outcomes for consumers in the digital economy and society and timely and appropriate given the international landscape.

Project Management

Take the lead on implementing certain workstreams and projects at the direction of the Director, Digital Innovation Impact.

Coordinate global opportunities to improve digital policy for consumers across our Membership and stakeholders.

Insight Generation

Developing innovative, thought-provoking and original insight on consumer attitudes and on digital policy independently and /or with our Members, partners and other stakeholders.

Provide regular new analysis and perspectives on consumers in the digital economy and society that sets apart Consumers International as a place of new ideas and fresh thinking.

Stakeholder Management and Representation

Develop and maintain a network of experts drawn from Consumers Internationals Membership and in

the wider digital rights community to ensure that the delivery of the digital change agenda supports

their priorities and is based on the best intelligence.

Represent Consumers International to external audiences in the political, academic, government,

corporate, media and other opinion former arenas.

Consumers International is a charity (No.1122155) and a not-for-profit company limited by guarantee (No. 04337865)

registered in England and Wales.

Personal Specification SSENTIAL REQUIREMENTS

CRITERIA

EXPERIENCE Strong insight generation with a good understanding of for technology policy and system change

Experience of converting complex insights into powerful key messages, partnerships and programmes

Strong project management

Track record of building stakeholder relationships internally and externally, ideally in a global context

SKILLS AND ABILITIES

The ability to think globally and engage an international cross-sector audience

Strong sensitivity to working multiculturally

Excellent written / verbal communication skills

Ability to communicate at the right pitch with a variety of audiences including senior stakeholders and individual consumers

Seeks creative and innovative ways to address perceived barriers and problems and adopt a solution-focused approach

Thoughtful and decisive under pressure

Interpersonal skills and the ability to build relationships

Forward planning skills as well as ability to respond to day to day changing priorities

Self-starter with can-do attitude, proactively proposing new ideas in support of our strategy and continuous improvement. Thrives building out new ideas and entrepreneurial environment

KNOWLEDGE Good knowledge of technology policy at international level

EDUCATION/ TRAINING

Evidence of recent continuing professional development

OTHER REQUIREMENTS

Commitment to the aims and objectives of Consumers International

Able to thrive in a multicultural, highly collaborative, and agile work environment

Excellent organisational representative

Outstanding collaborator, with the ability to build strong relationships internally

Second language would be an asset

Able to travel globally

Consumers International is a charity (No.1122155) and a not-for-profit company limited by guarantee (No. 04337865)

registered in England and Wales.

our values The Consumers International team strives to live the following values:

Leadership Making tough trade-offs to ensure we deliver against strategy.

Charting a path forward listening to other perspectives, while being independent of

those perspectives.

Self-starting, motivated to put ourselves in leadership positions and drive forward pieces

of work.

Striving to bring others with us colleagues understand the direction we are taking and

our reasoning. Viewpoints are sought at key moments and delivery is orientated around the

strategy.

Inclusivity In delivering our strategy, creating the space to listen and understand views, and diversity

of participation and representation.

Caring Caring about the career development and success of our colleagues and how our team

collaborates together.

Caring about the future of consumers and Members and achieving impact for them

through our strategy and change agenda.

Innovation Pursuing new creative ideas that have the potential to change the world.

Agility Adapting quickly in response to opportunity.

Efficiency Generating the greatest impact for the least effort. Keeping it simple and systemising for

efficiencies.

Excellence Delivering work to the highest standards with professionalism and integrity. The quality of

work is evident to all.

Passion Passion for a safe, fair, and sustainable marketplace for consumers drives our impact and

the achievement of our organisational goals.

Engaging with energy and excitement.

Consumers International is a charity (No.1122155) and a not-for-profit company limited by guarantee (No. 04337865)

registered in England and Wales.

Employee benefits Employee benefits offered will be in line with the statutory requirements in effect for the regional location that the applicant resides in.

Application If you are interested in this position, please share your CV and a covering letter with recruitment@consint.org

Applications will be reviewed on an on-going basis until 17:00 (BST) on 31 October 2024 early application is recommended as interviews are ongoing.

We look forward to hearing from you and thank you in advance for your time.

This is a description of the job as it is presently constituted. It is the practice of Consumers

International to review job descriptions from time to time and to update them to ensure they relate to

the job as then being performed, or to incorporate whatever changes are being proposed. This will be

conducted in consultation with you. It is the organisations aim to reach agreement on changes, but if

agreement is not possible, Consumers International reserves the right to insist on changes to your job

description, after consultation with you.

Consumers International is an equal opportunities employer with a policy to ensure that no job applicant or employee should receive less favourable treatment on any grounds not relevant to good employment practice.

Updated: September 2024

mailto:recruitment@consint.org