1 Cistron Systems Job
11-13 years
Chennai, Tamil nadu
Cistron Systems - General Manager - Customer Service (11-13 yrs)
Cistron Systems
posted 2mon ago
- We are seeking a dynamic and experienced General Manager to oversee our customer service and product service operations for medical equipment, specifically CSSD equipment, oxygen generators, and OT products.
- The ideal candidate will have a proven track record in managing service teams, a deep understanding of the medical equipment industry, and strong leadership skills.
Responsibilities:
Customer Service Management:
- Manage all customer complaints and inquiries in a timely and effective manner.
- Implement strategies to reduce downtime and increase customer satisfaction.
- Ensure proper spare parts management and timely delivery.
Service Sales:
- Drive service sales through maintenance contracts and other service offerings.
- Develop and implement pricing strategies to maximize profitability.
Cost Optimization:
- Reduce expenses through quality planning and process improvement.
- Optimize resource allocation and utilization.
Team Development:
- Conduct regular training programs for field engineers to enhance their skills and knowledge.
- Foster a positive and high-performance work culture within the service team.
SOP and System Management:
- Update and maintain standard operating procedures (SOPs) to ensure compliance with industry standards and regulations.
- Implement and maintain efficient systems and processes to support service operations.
Customer Escalations:
- Handle all customer escalations promptly and professionally.
- Collaborate with cross-functional teams to resolve complex customer issues.
Qualifications:
- Master's degree in engineering or a related field.
- 10+ years of experience in customer service and product service management, preferably in the medical equipment industry.
- Strong leadership skills and ability to manage a team of 40+ employees.
- Proven track record in driving customer satisfaction and service excellence.
- Excellent communication and interpersonal skills.
- Fluency in English and Hindi.
- Willingness to travel extensively throughout India to meet with customers and conduct field audits
Functional Areas: Software/Testing/Networking
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11-13 Yrs
Chennai, Tamil nadu