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Customer Content Specialist
Cision
·
4-9 years
₹ 6 - 4.4L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Customer Content Specialist
Cision
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes, holding order with proper notations, escalating to management, etc.).
- Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client.
- Calling clients to confirm order details and obtain any missing information.
- Counseling clients (via phone and email) on additional or enhanced product solutions to assist client communication goals and impact internal revenue generation.
- Provide effective verbal and written communication to clients and colleagues by phone, email, internal messaging systems, and in notations on various orders.
- Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients.
Minimum Qualifications:
- Bachelors degree in journalism, PR, communications, English or related field,
- Preferred experience in writing or editing for news, publishing or public relations organization.
- As the face (or voice) to the client, imperative to have outstanding communication skills and ability to grasp clients needs.
- Ability to build long-lasting relationships and establish a professional rapport while meeting customer demands.
- Experience in client engagement and calling to confirm and pitch addons.
- Knowledge of the public relations and/or press release industry and of basic news values for a successful press release.
- Prioritizing which job needs to be handled next.
- Content acceptability and whether or not to escalate for further review.
- Proficiency with multi-tasking on a computer, using Microsoft Word, Web browsers and e-mail.
Employment Type: Full Time, Permanent
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What people at Cision are saying
Content Specialist salary at Cision
reported by
4
employees
with 4-9
years exp.
₹4.4
L/yr - ₹6
L/yr
12%
less
than the average Content Specialist Salary in India
View more details
What Cision employees are saying about work life
based on 51 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Cision Benefits
View more benefits
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