Senior Full Stack Engineer

Cisco Meraki s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of critical thinking and the grit to implement the next best action.

• Cisco Meraki is looking for a senior full-stack software engineer to develop the next generation features, services, and integrations to provide a seamless customer experience
• You will design, coordinate, and plan development projects while serving as a valuable resource and mentor for other engineers, and work UK hours to align with teams across US and UK time zones
• You will join a team of highly-skilled, best-in-class developers and will directly feel the positive impact of your work in our Meraki web dashboard that serves over half-a-million customers globally
• A typical work week might consist of deploying a deeply-desired feature request to an existing service, spiking ideas towards a proof-of-concept as part of Agile project work, collaborating with UX Designers and Technical PMs to build intuitive and powerful workflows to solve critical business problems
• Accountable for the stability of our product with a high customer focus
• Share your knowledge by participating in lunch & learn sessions, tech talks, and evangelizing engineering standard methodologies
• This role requires you to align with UK business hours (9:00 AM-5:00 PM GMT) while working from the India time zone.

• Comfortable jumping to and from different programming languages and building APIs in between
• Test early and often, and apply reporting and metrics to gauge the success of deployed features
• Bring your innovative ideas using the latest technologies for feature implementation
• Build valuable artifacts like architecture and design documentation for Day 2 support
• Participate in interviews to help us build and shape our Software team
• Be the open and helpful engineer that you would like to see in others
• Example projects:
• Design and implement innovative features for our customer-facing self-service portal using Rails MVC architecture, focusing on crafting robust APIs and intuitive user interfaces in React
• Drive simplicity into our returns process with powerful integrations to help our customers & internal teams
• Evolve and expand our customer chat messaging application to integrate with AI Assistant
• Enhance our customer experience by re-architecting our case lifecycle management, enabling seamless case creation, viewing, and updating processes

• Stay proficient in the latest theory and standard methodologies in the web development ecosystem
• Find the intersection between your personal development interests and our business needs to identify side projects

• 5+ years of experience writing professional production code
• Ruby on Rails integration with Salesforce/Mulesoft using REST APIs is a huge plus
• Experience building rich web UIs with React (and Redux) or similar frameworks
• Proficient in web backend technologies, like Ruby on Rails.
• Good database design skills in a relational database (we use Postgres)
• Unit testing frameworks like RSpec for Ruby, and Vitest and Jest for JavaScript
• Proven problem-solving skills and curious to tackle open-ended problems across the stack
• Skilled in leveraging modern tooling with a strong understanding of integrating AI technologies to improve project outcomes
• Understanding of DevOps processes for continuous deployment