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47 CignaTTk Health Insurance Jobs
Administrative and Queue Management Specialist
2-5 years
Bangalore / Bengaluru
1 vacancy
Administrative and Queue Management Specialist
CignaTTk Health Insurance
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Accurately assess and categorize cases based on their nature and urgency.
- Sorting and allocation of claims first hand ensuring they are accurately assigned.
- Classification of data and support with reporting to line manager.
- Route cases to the correct queues within the queue management system.
- Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers.
- Identify and escalate any potential SLA breaches across various queues.
- Monitor case volume and workload within the operational queues.
- Maintain accurate and up-to-date records within the system.
- Collaborate effectively with Team leaders and sites leads across all GIH sites
- Identify opportunities for process improvement within the Queue management workflow.
- Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness.
Employment Type: Full Time, Permanent
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CignaTTk Health Insurance Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Education Assistance 
Cafeteria 
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Administrative Services Associate Representative
1-3 Yrs
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Administrative Services Associate Representative
1-3 Yrs
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