Customer Care Professional

• Understanding customer needs and providing appropriate solutions and attention Communicating with customers about their experiences with a product or service
• Providing information about products and services, taking orders, and addressing customer complaints.
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as we'll as actions taken.
• Escalating unresolved issues to the designated internal teams for further investigation. Working closely with the product or service teams to learn about product details, services, and warranties on offer
• Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures.
• Maintaining a thorough knowledge of the organization s products or services and ensuring this knowledge is kept up to date.
• Ensuring customer satisfaction and providing professional customer support.

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