Branch Manager

1. Business Growth

• Loan disbursement growth: Increase in loan disbursement amount compared to the previous period.
• New customer acquisition: Number of new customers acquired during the period.
• Customer retention: Percentage of customers retained from the previous period.

2. Operational Efficiency

• Turnaround time (TAT): Average time taken to process loan applications.
• Error rate: Percentage of errors in loan processing, documentation, or gold appraisal.
• Branch productivity: Average business generated per employee.

3. Risk Management

• Non-performing assets (NPA) ratio: Percentage of NPAs compared to total loan portfolio.
• Gold audit accuracy: Percentage of accurate gold appraisals.
• Compliance adherence: Adherence to regulatory and internal policies.

4. Customer Service

• Customer satisfaction: Measured through surveys or feedback forms.
• Customer complaints: Number of customer complaints and resolution rate.
• Net promoter score (NPS): Measures customer loyalty.

5. Team Management

• Employee productivity: Average business generated per employee.
• Employee retention: Percentage of employees retained from the previous period.
• Training and development: Number of employees trained and developed.

6. Financial Performance

• Branch profitability: Contribution to company profitability.
• Expense control: Control over branch operating expenses.
• Revenue growth: Increase in revenue compared to the previous period.

These KPIs provide a comprehensive framework to evaluate CCIL Branch Manager's performance, covering business growth, operational efficiency, risk management, customer service, team management, and financial performance.