Channel Management Officer

Job Summary

This role entails collection network expansion, revenue collection, networking with potential channel partners and franchisees, ensuring company compliance by franchisees, and carrying out other channel administration activities.

KEY RESPONSIBILITIES

Strategic and Tactical

Carrying out revenue oriented activities by visiting NBD and RBD clients, and channel partners

Generating business by liaising with potential clients and customers to maintain a healthy business relationship

Introducing incentives to improve operations and channel partner performance (by channel management)Responsible for identifying non-serviceable areas or areas for appointing new franchisee and channel partners

Reviewing channel partner sales based on varied parameters

Handling operational activities for channel partners

Ensuring that the franchisee activities and work is as per company policy and providing necessary SOP training wherever needed

Providing continuous training about policies, processes, development awareness to channel partners

Monitoring collection activities, digitized activities and channel operations on a daily basis and ensure consistent revenue collection

Monitoring online booking activities and online DRS, and updating records pertaining to the same

Responsible for carrying our franchisee and customer visits

Responsible for participating in fortnightly team member review

Holding meeting and review sessions with franchisees

Operational

Working with franchise and new customers for sales growth

Working on franchise incentives and achievability of goals on a regular basis

Tracking defaulters and following up to ensure efficiency and high levels of performance

Responsible for monitoring and collecting payments on the basis of target dates

Tracking and reviewing projects to ensure timely implementation

Responsible for monitoring and reviewing performance of team (targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries)Tracking service performance of subordinates, responsible for real time updation of records

Training team and franchise owners in adoption of digitization and online operations

Ensuring collection targets are met with complete efficiency

Providing support to franchises on MIS and related areas

DESIRED KNOWLEDGE AND EXPERIENCE

Qualification

Graduation (any discipline) with 5-6 years of experience in Channel Management and Development, Sales & Customer Relationship Management

At least 3 years of experience in logistics and transportation industry in the area of franchisee management

Knowledge & Abilities

Ability to manage client relationships & expectations

Knowledge of market dynamics in courier, transportation and logistics industry

Interpersonal Sensitivity

Proven negotiation skills

Ability to inspire confidence and create trust

Excellent Interpersonal and communication skills