Client Servicing / Account Manager

Client Relationship Management: Build strong and positive relationships with clients, serving as the main point of contact and fostering trust and rapport.Needs Assessment: Understand client requirements, objectives, and challenges to provide tailored solutions and services.Communication: Communicate effectively with clients to convey information, updates, and responses to inquiries promptly and professionally.Problem Solving: Address client concerns, resolve issues, and provide solutions to ensure client satisfaction.Project Coordination: Coordinate and manage projects, ensuring that timelines, deliverables, and expectations are met.Client Feedback: Gather feedback from clients, analyze their preferences, and use the insights to improve services and offerings.Upselling and Cross-Selling: Identify opportunities for upselling additional products or services that align with client needs.Reporting: Prepare and present regular reports on key metrics, performance, and project status to clients and management.Client Retention: Focus on retaining existing clients by providing exceptional service and addressing their evolving needs.